Call Intelligence

After every completed call, Nenyax automatically analyzes the conversation transcript and generates structured insights.

What’s Analyzed

Field	Description
Summary	2-3 sentence overview of the conversation
Sentiment	Overall caller sentiment: positive, neutral, or negative
Sentiment Score	Confidence score (0-1) for the sentiment classification
Outcome	Call outcome: resolved, unresolved, transferred, or escalated
Topics	Key topics discussed during the call
Action Items	Follow-up actions identified from the conversation

How It Works

When a session ends (POST /api/sessions/by-room/{room_name}/end), the backend collects all transcripts
The full conversation is sent to the AI analysis service
The analysis result is stored in the session’s analysis JSON column
Results are displayed on the call details page

Viewing Analysis

Navigate to Dashboard → Call Logs → [Session] to see the analysis card with:

Summary text
Sentiment badge with confidence percentage
Outcome badge (color-coded)
Topic tags
Action item checklist

API Access

# Get analysis for a session
curl http://localhost:8000/api/sessions/{session_id}/analysis

Response:

{
  "summary": "Customer called about a billing discrepancy on their latest invoice...",
  "sentiment": "neutral",
  "sentiment_score": 0.65,
  "outcome": "resolved",
  "topics": ["billing", "invoice", "refund"],
  "action_items": [
    "Process refund for $45.00",
    "Send updated invoice to customer email"
  ]
}